Get In Touch

Frequently Asked Questions

From your Amazon.com account:

Go to Your Orders.
Go to the order you want to track.
Click Track Package next to your order.

You’ll be able to see detailed tracking information. You’ll see a timeline with updates from the carrier and delivery information including details of where the package was left when delivered.

What if My Package Shows as Delivered But is Missing?

Verify that the shipping address is correct.
Look around the delivery location for your package.
Look for a notice of attempted delivery.
Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Ask your household and neighbors to see if someone else accepted the delivery.
Some packages may show as delivered up to 48 hours prior to arrival.

How Do I Contact Customer Service?

If your order was fulfilled by Amazon, you can contact Amazon Customer Service directly at 1-888-280-4331.

Otherwise, you may use the Contact Us form below.